What do you mean by ticket?
Modified on: Tue, 19 Jul, 2016 at 12:03 PM
The use of the word 'ticket' while using this system, refers to the conversation with our support team.
In online industries and help systems such as this one, each message sent in by a customer is called a 'ticket'.
Creating a ticket means that your enquiry has been logged in our system
Resolving a ticket simply means that if we can offer you no further assistance, we are closing the conversation.
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